At Marles Jacey Gifts, Blooms, and Bakes, every order is thoughtfully prepared to make your special moments even more meaningful. Before placing your order, please keep the following in mind:
Freshness and availability: Our flowers, cakes, bakes, and selected gift items are prepared or sourced with care. As flowers and some ingredients are seasonal, certain varieties, colors, or decorative elements may occasionally be substituted with the closest available option of equal or greater value while maintaining the overall style of your chosen design.
Handcrafted products: Many of our products are handmade and individually arranged. Because of this, slight variations in flowers, colors, decorations, and presentation are natural and make every Marles Jacey creation unique.
Advance ordering: We recommend ordering as early as possible, especially for customized cakes, floral arrangements, gift bundles, corporate orders, and special occasions. Short-notice and same-day orders are subject to availability.
Customization: We are happy to personalize selected orders with preferred colors, themes, flavors, messages, and special details. Please provide all customization requests when placing your order, as changes may not be possible once preparation has begun.
Delivery Information: Please provide the recipient’s complete name, correct contact number, full delivery address, and any helpful delivery instructions. Delays or additional charges may apply if the information provided is incomplete or incorrect.
Delivery Times: We will always do our best to deliver within your requested time frame. However, exact delivery times may be affected by traffic, weather, building access, recipient availability, and other circumstances beyond our control.
Allergies and Dietary Requirements: Please inform us of any allergies or dietary requirements before ordering. Our products may contain or come into contact with common allergens, including nuts, dairy, eggs, gluten, and soy.
Order Changes and Cancellations: Please contact us as soon as possible if you need to change or cancel an order. Once flowers have been sourced, cakes or gifts have been prepared, personalization has begun, or the order is already out for delivery, changes, cancellations, or refunds may no longer be possible.
Product Photos: Our photos are intended to represent the style and presentation of each product. As many items are handmade and use natural or seasonal materials, the final product may vary slightly from the image shown.
Our Promise: Every Marles Jacey order is prepared with care, creativity, and attention to detail. We want every gift, bloom, and bake to arrive beautifully and make the moment truly special.
Please review all order details carefully before completing your purchase. By placing an order, you confirm that the product details, personalization, recipient information, delivery address, and requested date are correct.
